Partner: 1871
Engagement: Process Intern with the Operations team
Duration: (Summer 2020)
1871 is Chicago’s leading startup incubator. Working here during the pandemic was inspiring. The spirit of entrepreneurship persisted in this place, thanks in large part to the incredible team at 1871 and the supportive community of 1871 members.
My impact: In addition to developing processes to help 1871 stay open during the pandemic (in-person), I worked with the operations team to construct a journey map for each member type. I interviewed members from all different company sizes and maturities. I created a framework for the journey type of each of these members to be used by the internal teams.
MADDIE KYHL 